Answers to common questions about setting up and using our apps.
You can add a pet from the main screen. Doggy Time works for 50 kinds of pets, from dogs and cats to horses, chickens, reptiles, fish and insects. You don't…
Read MoreWidgets let you log an activity or run a timer for your pet right from your home screen, without opening Doggy Time. The widgets. Training Log shows your pet's…
Read MoreAdd photos and videos to any entry, for example a picture of a new trick or a video of a vet visit. Adding photos and videos is part of Premium. Add photos or a…
Read MoreWhen a pet is no longer with you, you can archive them or mark them as passed away. Their activities, photos and records are never deleted. Archive or mark as…
Read MoreSubscriptions are billed by Apple or Google, so you cancel or ask for a refund with them. Deleting the app or your account does not cancel your subscription…
Read MoreMake your own activity type when the built-in ones don't cover something you track, for example "Nail trim" or "Socializing". Custom activities are part of…
Read MoreYou can delete any entry you logged for your pet. Delete an entry. On the main screen, tap your pet's card. On the Activities tab, find the entry. For an older…
Read MoreYou can delete your Doggy Time account from the app. You can't undo this. Before you delete. Deleting your account doesn't cancel a subscription. Cancel it…
Read MoreYou can change your pet's name, photo, species, breed, gender and birthday at any time. Edit your pet. Tap your pet on the main screen. Tap the three dots at…
Read MoreReminders come from Doggy Time on your phone, and new entries from your family's phones arrive in the background. Some phones stop apps from running in the…
Read MoreYour data is saved in the cloud while you are signed in. If entries are missing, or you got a new phone, here's how to get everything back. On a new phone…
Read MorePhotos and videos you add to activities are kept on your phone and backed up to the cloud. Over time they can take up a lot of space. You can remove the copies…
Read MoreYour account belongs to the email address you signed in with. Signing in with a different email opens a second, empty account, without your data or your…
Read MoreThe Help screen answers questions about Doggy Time from our help articles, and connects you with our team when it can't. Help works whether or not you are…
Read MoreThe Doggy Time watch app lets you log activities for your pets from your Wear OS watch. It is a Premium feature. Before you start. Sign in to Doggy Time on your…
Read MoreShare your pets with a partner, family member, dog walker or pet sitter. Everyone you invite sees your pets and can log walks, meals and other activities on…
Read MoreYou log everything from your pet's screen. Logging activities is free and unlimited. Log an activity. On the main screen, tap your pet's card. On the Activities…
Read MoreMake Doggy Time open straight to one of your pets each time you start the app. Set a default pet. On the main screen, tap your pet's card. Swipe the tabs at the…
Read MoreSend a reminder to other people on your account, so everyone caring for your pet gets it. Before you start. The people you want to remind need to be on your…
Read MoreYour pet's breed shows under their name on the main screen. You can pick more than one breed for a mixed breed. Select a breed. Tap your pet on the main screen…
Read MoreSet reminders for any activity, like feeding, walks or medication. A smart reminder goes one step further: it starts counting each time you log an activity. Add…
Read MoreMake a PDF or CSV summary of your pet's care and share it with your vet, a sitter or a trainer. The report is made on your phone, so it includes entries that…
Read MoreYou can use the app without an account. Signing in backs up your data and keeps it the same on all your phones and for everyone you share with. Start. Open the…
Read MoreRecord your route and distance while you walk. Doggy Time times the walk and draws it on a map. Track a walk. On the main screen, tap your pet's card. On the…
Read MoreRecord a walk from your Apple Watch, with its time, distance and route. You can leave your iPhone at home. Start a walk. On your Apple Watch, open Doggy Time…
Read MoreKeep track of your pet's medications and supplements, set a reminder for each dose, and see when each one was last given. Everything is on the Medications &…
Read MoreKeep your pet's vet records, insurance papers and other documents in one place. Documents are a Premium feature. Without Premium, the Documents tab shows…
Read MoreInsights is a written summary of everything you've logged for your pet, with the patterns it found and ideas to try. You'll find it on your pet's Insights tab…
Read MoreThe Assistant answers questions about one pet from everything you've logged for them. It can also log activities and change reminders for you, after you…
Read MoreUse a timer to time an activity while it happens, like a walk, a nap or crate time. Doggy Time fills in the start and end times for you. Start a timer. On the…
Read MoreSign in with Apple works on iPhone and iPad only. On an Android phone or tablet, see On Android below. On iPhone or iPad. First check that you are signed in to…
Read MoreIf you paid for Premium but the app still shows ads or locked features, the app is not seeing your subscription. Your subscription belongs to the account you…
Read MoreRight after you sign in, your data downloads in the background. If it still isn't there after a minute, check these in order. Check the email you signed in…
Read MoreSometimes Doggy Time is signed out on one phone while your pets and entries are still there. This often happens on a new phone, or after you restore your phone…
Read MoreOn some Android phones, a message from our team can get stuck at the bottom of the app and cover the screen. Opening the message clears it. How to clear it…
Read MoreFree covers one pet with unlimited logging. Premium unlocks everything else, for your whole household, on one plan. Everyone you invite into your account gets…
Read MoreDoggy Time started with dogs, and now works for 50 kinds of pets. You can track care, health and daily activities for each of them. How it works. When you add a…
Read MorePremium removes ads. If you see ads after paying, the app is not seeing your subscription on this phone. Common causes. You are signed out. When you are signed…
Read MoreIf your insight looks the same as before, or you see an error when you tap Generate, check the points below. The automatic insight hasn't changed. A new…
Read MoreNo. One subscription covers everyone on your account. The people you invite get the same Premium features without buying their own. Who needs the subscription…
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