Answers to common questions about setting up and using our apps.
Drivers are the parents doing the driving for a trip. This article covers signing up to drive, setting your seats, filling cars, and driving on a repeating…
Read MoreOpening the Ride Screen. Tap an event on your dashboard or in a carpool. The ride screen opens with two tabs: To (green) — rides to the event. From (blue)…
Read MoreKid Hop can add a separate Kid Hop calendar to Apple Calendar, Google Calendar or Outlook. It shows the trips you drive, with the kids in your car and where…
Read MoreSubscriptions are billed by Apple or Google, so you cancel or ask for a refund with them. Deleting the app or your account does not cancel your subscription…
Read MoreCreating a Carpool. Tap the + button on the Carpools screen. Enter a Carpool Name (required). Optionally customize the carpool: Tap the camera icon to add a…
Read MoreEvents are the activities your carpool drives to, like soccer practice or the school run. Any member of a carpool can add, edit and delete its events. Find your…
Read MoreYour account belongs to the email address you signed in with. Signing in with a different email opens a second, empty account, without your data or your…
Read MoreThe Help screen answers questions about Kid Hop from our help articles, and connects you with our team when it can't. Help works whether or not you are signed…
Read MoreThere are two ways to manage riders. You can manage them in the account, or in the carpool. At the account level, the riders listed are "My Riders" i.e. my…
Read MoreWhen you drive a carpool, Kid Hop lists the stops for the riders in your car and opens them in Apple Maps or Google Maps. With Kid Hop Premium, it also puts the…
Read MoreEach rider has a pickup place for trips to an event and a drop-off place for trips home. You can pick a saved place or add a new one without leaving the screen…
Read MoreShare your carpool and its rides with other parents so you can split the driving. You share it by sending an invitation, and anyone who accepts it joins the…
Read MoreYou can use the app without an account. Signing in backs up your data and keeps it the same on all your phones and for everyone you share with. Start. Open the…
Read MoreTap on "Carpools" in the bottom navigation bar. Select the carpool you'd like to post a message in. Tap the chat icon at top right.
Read MoreIf you paid for Premium but the app still shows ads or locked features, the app is not seeing your subscription. Your subscription belongs to the account you…
Read MoreRight after you sign in, your data downloads in the background. If it still isn't there after a minute, check these in order. Check the email you signed in…
Read MoreYes. Kid Hop is free to use for organizing carpools with other families. Kid Hop Premium is an optional subscription with extra features for you and your…
Read MoreSometimes Kid Hop is signed out on one phone while your carpools are still there. This often happens on a new phone, or after you restore your phone from a…
Read MoreOn some Android phones, a message from our team can get stuck at the bottom of the app and cover the screen. Opening the message clears it. How to clear it…
Read MorePremium removes ads. If you see ads after paying, the app is not seeing your subscription on this phone. Common causes. You are signed out. When you are signed…
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