Answers to common questions about setting up and using our apps.
We've noticed that some users inadvertently create two separate accounts when using our apps: one with a regular email address and another with Apple Sign-In…
Read MorePlease note that this is a premium feature. To create a custom activity: Tap on your child o the main screen. Scroll to "Settings" in the top tab list. Tap "Add…
Read MoreAdding home screen widgets requires a premium account. Adding Widgets On iOS/iPhone. Long press on your home screen. Tap the [+] button at top left. Search for…
Read MoreCancelling a subscription or requesting a refund will have to be done through Apple or Google. See below: To cancel a subscription: iOS/Apple…
Read MoreHow to delete/remove an activity that you recorded for one of your children: From the main screen, tap on the child whose activity you want to delete. Tap on…
Read MoreTo delete your account do the following: From the main screen tap the gear icon (settings). Tap My Account. Tap the 3 dots at top right. Select Delete.
Read MoreTap the gear icon on the main screen. Tap on "Settings". Tap on Potty Training Tips to turn off the notifications.
Read MorePlease note that this is a premium feature. To export your childs data do the following: Tap on your child from the main screen. Tap on the Care & Info tab. Tap…
Read MoreHow to install directly from the watch: Option 1. Open the Play Store app on your Android phone. Tap the search icon. Search for "Potty Whiz". Tap the app…
Read MoreThis is a premium feature. To use it, please upgrade your account. Once you upgrade, the users you invite will not need to subscribe as well. Tap the gear icon…
Read MoreWe offer three easy ways to sign in. Choose whichever works best for you. Sign in with Apple. Available on iPhone and iPad only. Tap the Sign in with Apple…
Read MoreSyncing Your Data to a New Phone. Got a new phone? No worries! Your data is safely stored in the cloud and can be easily synced to your new device. Here's how…
Read MoreIf you are having issues signing in with Apple: On your iPhone, go to Settings , then tap your name. Scroll down to and tap Sign in with Apple. From the list of…
Read MoreIf you have missing activities or the app doesn't seem to have all the correct information, you can force a re-sync of all the data stored in the cloud by doing…
Read MoreIf you paid and you still see ads or cannot invite other people to your account please try the following options: Restart the app. iPhone: From the Home Screen…
Read MoreIf you signed in and don't see your data, this can be resolved in the following ways: If you are on Android, please give it a few moments for all the data to…
Read MoreIf insights do not refresh for you or you get an error, please note the following: Insights can only be generated a few times a day. Please wait a few hours if…
Read MoreHere's what to do if a notice/popup/notification pops up on your Android phone and you can't clear it when it blocks the bottom of the app. We are looking into…
Read MoreIf you are having issues with alarms - for instance, alarms only work when the app is open or potty activities do not synchronize across phones, please try the…
Read MoreInvite other users to help with potty training. Assemble your potty training dream team! Invite Grandma, Grandpa, Auntie Sue, and everyone who wants to join the…
Read MoreIf you've recently noticed ads appearing in our app despite having paid for an ad-free experience, there's likely a simple explanation. This article will help…
Read MoreIf a collaborator has been added to your account, they will not need to purchase an additional subscription. Only one subscription is required for each account…
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